100% Satisfaction Guarantee

Bundlecity's customer service goal is simple: We are committed to providing our customers total satisfaction...Every time! Guaranteed!

At Bundlecity.com, we want you to be 100% satisfied with your purchase. If for any reason you are not satisfied with your purchase, we’ll do everything we can to correct your issue. We have a very generous return policy that is designed with our customers in mind. Please refer to our return policy for more details. We’re committed to make every customer purchase a fair and enjoyable one.

Also, you can be sure that your order is completely secure. Our checkout process is equipped with the latest technology to help protect against any fraudulent activity. We use the latest in security and encryption technology to ensure that our customer orders are safe and secure.

If you should have any questions, please contact us at sales@bundlecity.com or call (213) 488-1200 anytime.

Please feel free to drop us a line to share your thoughts on the site...all comments are welcome.

The Bundlecity.com Operating Principles

Here’s what you can expect from Bundlecity.com:

We believe in good customer service and want to do all we can to increase your trust and confidence in our company and our online selling platform.   

We continually strive to take advantage of evolving technology and to foster innovation while adhering to principled business practices that provide truthful and accurate information to online customers. We strive to conduct our business with the following principles in mind:

Principle I: Truthful and Accurate Communications.

Bundlecity.com will not engage in deceptive or misleading practices with regard to any aspect of electronic commerce, including advertising, marketing or our use of technology. We strive to use Internet technology to promote our customer’s knowledge of the products or services being offered and will not use technology to mislead customers. 

Principle II:  Disclosure.

Bundlecity.com will disclose to our customers and prospective customers information about the business, the goods or services available for purchase online, and the transaction itself.

Principle III:  Information Practices and Security.

Bundlecity.com has adopted information practices that treat customers’ personal information with care.  We have posted and adhere to a privacy policy based on fair information principles, take appropriate measures to provide adequate security and we respect our customers’ preferences regarding unsolicited email.

Principle IV:    Customer Satisfaction.

Bundlecity.com seeks to ensure our customers are satisfied by honoring their representations, answering questions, and resolving customer complaints and disputes in a timely and responsive manner.

Bundlecity.com Operating Principles in Detail

Please read below for a detailed explanation of our operating principles.

Principle I: Truthful and Accurate Communications.

Bundlecity.com will not engage in deceptive or misleading practices with regard to any aspect of electronic commerce, including advertising, marketing, or our use of technology.   We strive to use Internet technology to promote our customer’s knowledge of the products or services being offered and will not use technology to mislead customers. 

Principle II:  Disclosure.

Bundlecity.com will disclose to our customers and prospective customers information about the business, the goods or services available for purchase online, and the transaction itself. The information we provide will meet the following standards:

1. It will be clear, accurate, and easy to find and understand.
2. It will be readily accessible online and can appear via a noticeable and descriptive hyperlink or other similarly effective mechanism.
3. If the information relates to the goods or services available for purchase online or the transaction itself, it will be accessible prior to the consummation of the transaction.
4. We will provide enough information available about the goods or services available online so that our customers can make an informed choice about whether to purchase such goods or services.
5. We will provide adequate information about product availability and terms of shipping.  We will do our best to note which products are temporarily unavailable and in those circumstances, provide information about when the product will be available.  If a material delay in shipping or performance occurs, we will do our best to provide the customer with timely information about the delay and the opportunity to cancel the transaction.
6. We will disclose an itemized list of prices or fees and expected customer costs to be collected for a specific transaction. These may include expected shipping and handling charges, expected taxes or other government imposed fees. For international customers, we will also do our best to help them determine any other routine costs and fees related to the transaction that may be incurred by the customer such as tariffs or customs duties.   
7. Once a purchase decision has been made, we will disclose material information about the online transaction itself including, but not limited to:
   1. The terms of the transaction,
   2. Product availability/shipping information, and
   3. Prices and customer costs.
8. Prior to the completion of the transaction, we will provide you with an opportunity to review and approve the transaction.  We will do this by providing a summary of the product being purchased, the selected payment method being used and the option to cancel or affirm the completion of the transaction.
9. Once the sale is complete, we will provide a confirmation e-mail of the transaction. The confirmation will include a line-itemed statement of what was ordered, the price and any other known charges such as shipping & handling and taxes.  We will also provide sufficient contact information to enable our customers to obtain order status updates and the anticipated date of shipment.
10. We provide a comprehensive return or refund policy, including how customers can make returns or exchanges; obtain refunds or credits; or cancel a transaction; and any associated time limitations or associated fees.

Principle III:  Information Practices and Security.

Bundlecity.com has adopted information practices that treat customers’ personal information with care.  We have posted and adhere to a privacy policy based on fair information principles, respect customers’ preferences regarding unsolicited email and take appropriate measures to provide adequate security.

Our Privacy Policy

Our privacy policy is open, transparent and meets generally accepted fair information principles including providing notice as to what personal information we collect, use, and disclose; what choices customers have with regard to our collection, use and, disclosure of that information; what access customers have to the information; what security measures we take to protect the information, and what enforcement and redress mechanisms are in place to remedy any violations of the policy. Our privacy policy is easy to understand and is clearly displayed during the checkout process thus enabling the customer to review it prior to providing any personally identifiable information.

We respect our customer’s preferences regarding unsolicited e-mail. If we do accidentally send e-mail that is not solicited, we provide an easy means to allow our customers to remove their name from our e-mail database in order to prevent future unsolicited e-mails.  We maintain this “Do Not Contact” policy in order to respect our customer’s wishes.  This policy will be available both on our website and in any emails, other than those relating to a particular order.

Our Security Policy

We use Secure Socket Layers (SSL), the most advanced online ordering security technology. All personal data, including credit card numbers, are encrypted, making it safe for online transactions. We also take reasonable steps to require third parties involved in fulfilling a customer transaction also maintain appropriate levels of security.

Principle IV:    Customer Satisfaction.

Bundlecity.com seeks to ensure our customers are satisfied by honoring their representations, answering questions, and resolving customer complaints and disputes in a timely and responsive manner.

We will provide easy-to-find and understand notices of how customers can successfully and meaningfully contact us to get answers to their questions.  We will do our best to promptly and substantively respond to our customer’s commercially reasonable questions.

We will seek to resolve any customer complaints and disputes in a fair, timely and effective manner. In our store policies, we provide an easy-to-find and understandable notice of how a customer can successfully and meaningfully contact us to expeditiously resolve complaints and disputes related to a transaction. We have implemented an effective and easy to use internal mechanism for addressing complaints and correcting errors. Some examples of this include fair exchange policies, return policies, etc.  Please refer to our Store Policies for more details.